South America

If you are unhappy with your order, we would be happy to exchange it. The candle must be unused, and not damaged. As a small business, we will not be able to cover the shipping cost to exchange the candles.

Shipping cost will need to be covered by the buyers both ways. If you are exchanging a candle, and it arrives to our shop broken, we will not be able to refund the candle. We highly recommend insuring the package.

USPS (local post office) has low cost priority mail (2-3 business days) which includes free insurance up to $100. Exchanges exclude items that were on sale, or discontinued.

If you would like an exchange, please notify us within 7 days of your delivery.

Before Burning

• Prior to burning your candle, trim the wick at least ¼ inch. This prevents uneven burning, dripping or flaring. Learn more here.
  
  Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.
  Burn for 2-3 hours each time you light the candle. This will help the candle burn evenly, and remember to trim wicks before each burn. Learn more about burning time here.

While Burning

• Never leave a burning candle unattended or lit while sleeping. If you are going to leave the room or go to bed, be sure to extinguish all candles first.
• Never touch or move a burning candle. Never move a candle container when the wax is liquified.
• Don’t burn a candle all the way down. For safety measures, stop burning a candle when there is ¼ inch of wax left in the vessel.
• If burning multiple candles, place each candle at least three inches apart from one another. This is to ensure they don’t melt one another, or create their own drafts.
• Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.
• Use extra caution when burning candles during a power outage. Battery-powered lights like flashlights are much safer sources of light during a power failure.
• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
• Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over by children, pets or anyone else.

When Extinguishing

• Use a candle snuffer to extinguish a candle, if available, as it’s the safest way to prevent hot wax from splattering.
• Do not use water to extinguish a candle, this can cause the hot wax to splatter and could break a glass container.
• Before leaving the room, make sure your candle is completely out and there is no glow coming from the wick ember.
• Do not touch or move the candle until it has completely cooled.